Legal framework
Refund policy
This page gathers useful information. Final terms applicable to a rental are those confirmed at the time of booking.
Scope
This policy sets out the rules for cancellations, refunds, postponements, credits, security deposits and costs linked to RLab Adventure rentals. It complements the rental terms, quote, Booqable booking and signed agreement.
Before booking validation
A simple information or quote request does not trigger any payment or cancellation fee. No amount is due until a booking has been validated and payment has been requested or made.
Right of withdrawal and specific dates
When the booking concerns the provision of a vehicle on specific dates or for a specific period, it may fall within exceptions to the right of withdrawal for certain transport, accommodation, leisure or car rental services linked to a specific date.
This information does not exclude mandatory consumer rights. Written specific terms and applicable law always prevail.
Non-refundable deposit
Unless more favourable written terms apply, the booking deposit is non-refundable. It covers in particular vehicle blocking, loss of commercial availability, administrative preparation and booking processing.
Customer cancellation scale
Unless specific written terms apply: more than 14 days before departure, the deposit remains due to RLab Adventure; between the 14th and 8th day before departure, 50% of the total rental amount is due; from the 7th day before departure, on departure day, in case of no-show or refusal of handover attributable to the customer, 70% of the total rental amount is due.
Options already prepared, external costs, bank fees, specific insurance or services already incurred may remain payable when they cannot be recovered.
Postponement or commercial credit
RLab Adventure may offer a postponement or commercial credit when the schedule allows it. This is not automatic: it depends on season, vehicle, applicable price, availability and written agreement of the parties.
Security deposit and refunds after return
The security deposit is handled separately from the rental price. It is released or refunded after vehicle inspection, inventory, checks of levels, equipment, possible damage, mileage and costs still to be adjusted.
A deduction may be partial or total if costs are found. It may cover actual costs, extra kilometres, management fees at €80 excluding VAT per hour and travel at €0.50/km linked to an adjustment attributable to the customer. If the final amount is not yet known, RLab Adventure may keep the necessary part until receiving the quote, invoice, report or adjustment.
Vehicle unavailable through RLab
If RLab Adventure cannot provide the booked vehicle due to breakdown, accident, immobilisation, previous renter delay or another serious cause, RLab Adventure may offer an equivalent vehicle, postponement or refund of rental amounts already paid.
This refund does not automatically cover the customer’s indirect costs: hotels, activities, tickets, leave, fuel, moral damage or loss of income, unless required by law or specifically agreed in writing.
Early return, no-show and late pick-up
Early return, late pick-up, partial non-use or voluntary trip interruption does not automatically entitle the customer to a refund for unused days.
How to request a refund
Any request must be sent in writing to hello@rlab-adventure.be with the customer name, dates, vehicle, booking reference, reason and refund details. Approved refunds are processed within a reasonable time, subject to banking delays and necessary checks.
Contact
RLab Adventure — RT INVESTS SRL, Chaussée de Bruxelles 154, 1400 Nivelles, Belgium.
Email : hello@rlab-adventure.be — VAT: BE0730.849.468.